Subscription Import and Connection Guide

Select “Start Free” below to open the R9VPN account creation page. R9VPN does not require an email address; create an account with a username and password. Choose a username you can keep track of, then set a password dedicated to this service. Don’t reuse a password from another important account or save your login details in public notes or screenshots.

After submitting the form, follow the on-screen instructions to open the dashboard. If prompted to sign in again, use the credentials you saved. You should see your account page, not the entry form. If you see an error, check the field it refers to, correct it, and try again rather than creating accounts repeatedly on different pages.

Accessing the dashboard means your account is ready; it does not mean a plan is active or a device is connected. Next, choose a data plan that fits your needs. Store your login details in a trusted password manager and make sure you can sign in again before placing an order. You’ll use the same dashboard to manage your subscription, get a client, and contact support.

Choose a billing option in the Plans section of the dashboard. Monthly plans are suited to regular use: ¥9.9/month for 60GB, ¥18/month for 250GB, or ¥28/month for 500GB. Data resets monthly on your activation date, not at the start of the calendar month. Choose an allowance based on how you use the service, not just the number of devices. R9VPN supports unlimited simultaneous devices, but video streaming, file transfers, and use across multiple devices all consume plan data.

For occasional use, compare the data packages: ¥158 for 300GB, ¥358 for 1000GB, or ¥658 for 3000GB. Data packages remain valid until used and never expire. The main difference is how data is allocated, not how you use the client. If you have billing questions, review the full details on the plans page before choosing a plan in the dashboard. Don’t rely on this brief overview alone.

Before paying, check that the order shows the plan, amount, and data allowance you expect. Follow the checkout instructions to pay with Alipay, WeChat Pay, or USDT. Then return to the dashboard and confirm that the plan is active or the order status has updated. A payment confirmation in your payment app does not confirm activation. If the status hasn’t changed, check the existing order instead of placing another one.

R9VPN offers a 30-day money-back guarantee. If you upgrade mid-cycle, the price difference is converted into remaining days; check the result shown in the dashboard before proceeding. If the order and payment statuses don’t match, submit a support ticket from the dashboard and keep your order details. See the Help Center for common billing and refund questions. Once your plan is active, continue to the subscription step.

Open the account overview in the dashboard and find the subscription section. Check your plan status and data information, then use the available copy or import option. The subscription link contains the credentials your client needs to load route settings. Use the complete link provided by the dashboard; don’t edit its path or parameters, and don’t mistake the dashboard URL in your browser’s address bar for a subscription link.

After copying the link, keep it on your current device’s clipboard and switch to the client. If the dashboard offers one-tap import, it will usually open an installed client. If your browser asks to open an app, check its name before continuing. If no prompt appears, the subscription may still be valid; use the client’s import-from-link option instead. Either way, the client should display the subscription settings and a list of routes.

Treat your subscription link like a login credential. Don’t submit it to public link-checking sites, online conversion tools, or shared documents, and hide it in support screenshots. To use the subscription on another device, get the link again from the signed-in dashboard so you can verify where it came from. If you think someone else has obtained it, check whether the dashboard offers a subscription reset or ask support how to proceed. Don’t keep sharing the original link.

At this stage, you’ve obtained your subscription; you haven’t connected yet. Next, import the settings into a client for your operating system. Getting a client and getting a subscription are separate steps: the client runs the connection, while the subscription provides the routes. Follow the instructions for your platform below.

R9VPN supports Windows, macOS, iOS, Android, and Linux. For all platforms except iOS, you can get a client from the dashboard without an active paid plan; a valid plan is required to use the subscription. On iOS, the download option requires an active plan—follow the instructions in the dashboard. This guide covers the general import steps for common platforms. Linux users can start with the relevant dashboard instructions and visit the Help Center if they run into a specific issue.

Windows: Add the Link in the Subscription or Configuration Section

Get the Windows desktop subscription client from the dashboard, then install and open it as prompted. On first launch, look for “Subscription” or “Configuration,” then an option such as Add Configuration or Import from URL. Paste the complete subscription link you copied, then save and update it as prompted. If you can name the configuration, use a local label that’s easy to recognize; the name won’t change the subscription itself.

After importing, you should see a configuration entry and its route list. Select the newly imported configuration, then open the route selector. If the client says the configuration is empty or can’t be parsed, check that you copied the subscription link rather than the dashboard URL, included all parameters, and are using a client that supports the subscription format provided by the dashboard. Don’t change system network settings yet. For now, just confirm that routes appear; check the connection in the final step.

macOS: Import and Confirm the Active Configuration

Get the macOS desktop subscription client from the dashboard, install it, and open it. Find configuration or subscription management in the client and choose the option to add a configuration by link. Paste the subscription, save or update it, then make sure the newly imported configuration is selected—not another one you previously added. Some clients put this option in the main window; others provide it in the menu bar. Look for the relevant feature name.

If one-tap import from the dashboard opens the client, confirm the prompt to accept the configuration. If it doesn’t, use the manual link import option instead. If macOS asks for permission to use network features, confirm the request comes from the client you just installed and follow its instructions. You should see the subscription settings and route list. Seeing the app icon in the menu bar alone does not mean the subscription has been imported or the connection is active.

Android: Add the Subscription and Wait for It to Load

Sign in to the dashboard and get the Android mobile subscription client, then install it as prompted. Open the app, go to subscriptions, configurations, or the profile list, and choose Add or Import from Link. Paste and save the subscription, then update it. If the app asks to access your clipboard, make sure it contains the subscription link you just copied, not other text.

When you see route or region names, select a configuration. Android may ask for permission to establish a VPN connection when you connect; check the app name before confirming. Importing a subscription alone does not establish a connection. If the route list is still empty when you return to the app, check that your current network can access the dashboard, then try updating the subscription again. Don’t run multiple network connection apps of the same kind at once, as it can be difficult to tell which app is handling the connection.

iOS: Get and Import a Configuration from the Dashboard

Sign in to an account with an active plan, open the client section in the dashboard, and follow the iOS instructions to get a compatible mobile subscription client. Once installed, return to the dashboard and use its import option. To import manually, choose Add by URL in the client’s subscription or configuration manager, paste the link copied from the dashboard, then save and update it. If the download option isn’t available, check your plan status. Don’t look for replacement installers on unfamiliar sites.

After importing, you should be able to select the configuration and view its routes in the client. When you connect, iOS may ask to allow a VPN configuration or complete a system verification. This is part of the system permission process; check where the request came from before proceeding. After granting permission for the first time, return to the client and check the connection status. The permission screen closing does not confirm that you’re connected. If the client supports both automatic and manual import, use either one; there’s no need to add the same subscription twice.

In the client, select the configuration you imported, choose a route suitable for your destination, and connect. Grant any required permissions, then check whether the client shows that it’s connected or running. For your first connection, stick with the client’s recommended settings. If you need to enable a system proxy, VPN, or another traffic-handling mode, follow the client’s instructions. Avoid changing several modes at once, or it will be hard to identify the cause if something goes wrong.

Next, open My IP to check your browser’s current exit information, then visit the website or app you want to use. Assess the connection status, exit information, and destination access together. With split tunneling, different sites may use different routes, and an IP-checking page may connect directly based on your rules. An unchanged exit IP alone doesn’t prove the connection failed; also check whether the target app is using the selected route.

If the client shows connected but a website is still inaccessible, first check that your regular internet connection works. Then confirm the right configuration is selected, the subscription updated successfully, and the target app is using the correct proxy route. Try another route and reopen the destination. Change one setting at a time and note what happens. Streaming services and AI tools may also assess access based on account, region, and their own platform rules; a connected route doesn’t guarantee access to all content.

Once you’ve verified the connection, keep the configuration that works and learn how to disconnect in the client. When you no longer need the connection, turn it off as instructed. If your regular network behaves unexpectedly after closing the app, check whether the system proxy was restored. If the route list changes later, update the subscription in the client; route names aren’t permanent endpoints.

Troubleshoot by Checking What You See

Can’t log in? Check your account and credentials first. No active plan in the dashboard? Check your order. Subscription imported but no routes listed? Check the import and update. Routes appear but you can’t access anything? Check connection permissions and split-tunneling settings. This order helps separate account, subscription, and device-level connection issues without repeatedly reinstalling the client. When contacting support, include your operating system, the error shown in the client, and the checks you’ve already tried. Hide your subscription link, password, and payment details in screenshots.

For more on connection problems, speed issues, and billing, visit the Help Center. To compare IEPL dedicated routes, relay routes, and direct connections, or understand the trade-offs between monthly plans and data packages, read the Cross-Border Network Service Buying Guide. You’re done when the dashboard shows an active plan, the subscription is imported into your client, and you’ve confirmed the route used by your target app.