Privacy Policy

Account and Order Data

No email address is required to create an account; a username and password are sufficient. R9VPN uses your username to identify your account and your password to authenticate you. An email address is not required for registration. Do not include personal information unrelated to using this service in your username or support tickets.

Order records include the selected plan, amount, payment status, and transaction verification details. They are used to activate subscriptions, verify payments, process refunds, and resolve billing disputes. The account also stores subscription status and data usage to apply plan rules; usage measurement does not include the content you access.

When you submit a support ticket, your issue description and any attachments you choose to upload are used to investigate the problem. First, redact your password, unrelated information in payment credentials, and subscription links. Do not send complete subscription credentials through public pages.

Anonymous No-Logs Policy

R9VPN follows an anonymous no-logs policy. We do not record which websites users visit through international routes, store browsing content, destination addresses, or DNS query history, or retain connection logs that link an account, destination, and connection time.

Operating the routes requires processing current connection and transmission states. These temporary states are used to complete communications and are not retained as a record of user activity. Accumulated data usage for plan billing and website analytics are not network activity logs and are not used to reconstruct browsing activity.

Anonymous no-logs describes the scope of this service's data handling. When users sign in to a destination website, submit information to that site, or pay through a payment provider, those parties handle relevant information under their own policies.

Website Analytics and Local Storage

Website analytics help us understand page entry points, readership, and feature usage. They may involve the pages visited, referring pages, browser type, and device type. Analytics cover this website only and do not include content from other websites that users access through the subscription service.

Cookies and local storage are used to maintain sessions and save login credentials or language preferences. Login credentials let users avoid re-authenticating for every action; local preferences restore interface choices and are not a record of network activity.

You can use your browser settings to clear cookies and site storage or limit their use. After clearing them, you may need to log in again and reset your preferences. Clearing browser data does not automatically delete account or order records on the server.

Payment Processing and Data Sharing

Payment methods include Alipay / WeChat Pay / USDT. Payments are handled by the relevant third-party providers, whose rules govern identity checks, transaction records, and data retention. R9VPN receives the payment result and transaction identifier needed to verify an order. We do not require users to provide their payment account password to this service.

Data is used only as necessary to provide the service, handle billing, respond to user requests, or meet applicable legal obligations. When a service provider needs to help with processing, the data scope and purpose are limited. User data is not sold.

Retention Periods and Deletion Requests

Account data is retained while the account is active and for as long as needed to manage the service. Order, refund, and dispute records are kept until the relevant matter is resolved and applicable legal retention requirements are met. Analytics data is retained only as long as needed for analysis, then deleted or de-identified. We do not make an unverified blanket promise about a fixed retention period.

Users can sign in to the user panel and submit a request to access, correct, or delete account data through the support ticket portal. Account ownership may need to be verified before processing. You do not need to include your account password in the request. Deletion may affect subscription use. Records that must be retained by law or relate to an unresolved dispute will be restricted to the necessary purpose and handled when the basis for retention ends.

Policy Updates and Questions

Policy changes will be published on this page, and the month at the top of the page will be updated. Important changes to processing purposes, data scope, or user rights will be communicated through appropriate on-site notices. Where separate consent is required, updating this page does not replace that consent.

If you have questions about this policy or data handling, submit a support ticket through the user panel. For subscription and refund rules, also see the Terms of Service. This policy does not replace the relevant service terms.