Terms of Service

Service Scope

R9VPN provides subscriptions to international routes and access to client apps for cross-border access and network acceleration. Coverage includes 100+ countries / 210+ routes, with support for Windows / macOS / iOS / Android / Linux. Refer to the user panel for available routes and client access links.

This service provides network connectivity only. It does not provide accounts for third-party websites, content subscriptions, or authorization to use them. Third-party platforms determine their own access eligibility, regional rules, and content availability. Connecting through this service does not guarantee access to any specific content or feature.

Account and Subscription Rules

No email address is required; you can create an account with a username and password. Keep your account credentials and subscription links secure. Do not post them on public pages or give them to untrusted tools. If your credentials are exposed, change your password through the user panel and submit a support ticket with details.

There is no limit on the number of devices that can be online at the same time. This applies to personal devices managed by the account holder and does not authorize resale or distribution of the service to others. Selling, renting, or lending accounts, or providing subscriptions to others through public sharing or shared use, is prohibited. An unlimited device allowance does not mean account sharing is permitted.

Monthly subscription data resets each month on the activation date. When you upgrade mid-cycle, the price difference is prorated for the remaining days. Data packages remain available until used and never expire. Before choosing, review the plan details and order information. Do not rely solely on what the client app displays to determine how billing works.

Acceptable Use

You must comply with the laws and regulations that apply where you are located and to your activities, and confirm that you are authorized to use the relevant network services. Do not use this service for unlawful purposes, including fraud, violating others' rights, distributing unlawful content, accessing systems without authorization, or stealing data.

Do not use this service to send spam, carry out network attacks, distribute malware, or disrupt routes or other users' normal use. When accessing third-party services, you must also follow their terms of use. This service does not replace any permissions you are required to obtain, nor does it relieve you of responsibility for your own actions.

Availability and Scope of Responsibility

Connection quality depends on factors such as your local network, carrier routing, device settings, route maintenance, and third-party platform policies. R9VPN does not guarantee that every route will remain available at all locations or times, nor does it guarantee a specific speed or continuous access to third-party content. Maintenance and route changes may affect your connection; check notices in the user panel.

If you encounter a problem, first check your local network and client settings, then submit a support ticket with the necessary details. Do not include your password or complete subscription link. Responsibility for issues caused by third-party service outages, device failures, or events outside this service's control is determined under applicable law. These terms do not exclude any liability that cannot legally be excluded.

Refund Policy

You may request a full refund for any reason within 30 days of your first payment. To request one, sign in to the user panel and use the support ticket portal to state that you want a refund and provide the relevant order information. You do not need to cite a connection problem as the reason.

Refund requests and their outcomes are handled through support tickets. Do not post order credentials or payment information publicly. The time it takes for a refund to arrive depends on the payment provider; no fixed arrival time is promised under these terms. These terms do not limit any other consumer rights you may have under applicable law.

Account Termination and Changes to These Terms

If you use the service unlawfully, resell or share it, attack the service, or otherwise violate these terms, R9VPN may suspend the relevant connections or terminate account access, depending on the nature of the conduct. If you disagree with the action, you may submit an explanation through a support ticket. Account actions and refund requests are handled separately under the relevant terms and applicable law.

If service rules change, R9VPN will update this page and revise the last-updated month. Changes affecting important user rights will be explained through site announcements or notices in the user panel. Changes will not retroactively reduce statutory rights associated with orders already placed. Review the updated terms before continuing to use the service. If you have questions, contact support through a ticket.